Customers today are sophisticated. They're no longer satisfied with a one-size-fits-all, cookie-cutter customer experience. Instead, customers want an experience that can adapt in real-time to their needs and interactions.
With Pipeline, you can personalize every customer interaction so that you can deliver the experience that customers demand today.
For example, take the common example of completing a questionnaire. Instead of showing a generic thank-you message, with Pipeline, you can personalize the next steps based on the answers from the questionnaire using images, videos, even content variables and formulas.
Once setup, Pipeline will automatically show the relevant information to the customer after they complete the step.